PRINTER NOT PRINTING

Our software prints through the windows drivers for your printer, just like every other Windows compatible software you may have on your PC. When your printer doesn't print, either something is physically wrong with your printer because it is not printing or something is wrong with the windows drivers of your printer (Make sure you have installed windows drivers for your printer).  In other words you need to make sure that the windows recognizes your printer first.  Make sure when you go to "Control Panel" and "Printers" that you have that printer installed in there and windows sees it normally and there are no errors and Windows is ready for printing. When you are in this area, right-click on your printer's icon and select properties, then in the Properties Window click on :"Print a Test Page" and see if a test page prints out, if a normal looking test page comes out, this is an indication of everything being ok with your printer and the drivers on Windows. We've had cases where printers are not printing clearly or printing something that's not well aligned or there are some other anomalies about the printout, which is when you can say that maybe the software is not compatible with the printer or something needs to be adjusted.  But if your printer does not print at all, you have a different issue at hand and that's either missing drivers or not properly installed drivers in windows or something is wrong with your printer and you need to contact your printer's reseller or manufacturer.

CASH DRAWER

Please note that in order to use/operate an electronic cash drawer (to have it open automatically on sales), you must have a receipt printer that is compatible to that cash drawer because the electronic cash drawers for "Point of Sale" systems do not connect to the PC but are connected to and controlled by a receipt printer. That is why it is always recommended that you purchase the cash drawer and the receipt printer together; to make sure they are fully compatible to each other.  

DISPLAY POLE
Regarding display poles, our software doesn't support display poles, many new (newly designed) and up to date POS programs do not support display poles, they are a thing of the past these days. Since screens are getting larger in the POS world and both the customer and the cashier can clearly see the big numbers and letters on the big screen of the monitor in the nice 1024x768 resolution, there is no need for display poles anymore. So I'm sorry to say, our software does not support display poles and we don't advertise this option, but I hope you will find the above facts and reasons of why you do not need to use a pole anymore with today's modern equipment, very reasonable.

NETWORKING 

The POS software should be installed on all PCs that are going to be in the network with equipment that you need to use in this software. In other words, if you have a printer on a PC in the network and you need to use this printer from another PC in the same network with our software, you must make sure both those PCs have the POS software installed.

To make sure that every PC can communicate properly with every printer in the network, YOU MUST INSTALL THE PRINTER'S DRIVERS ON EVERY PC. In other words, if you have 2 PCs and let's say the printer is connected to PC #1 and you have installed the drivers on PC #1, that is only half of the job, even though the PC #1 can use the printer now, the other networked PC (PC #2) will not be able to use this printer until you install the printer's drivers to this PC as well. The only difference in installation is that for the second PC that doesn't have the printer installed directly to it, but will use it through a network, when you go to "ADD PRINTER" option, you will need to select the option "Networked Printer".

SHARED DATABASE

Please make sure that these two issues are taken care of. In the end you must have the POS software installed on every PC in the network and have the proper setup in the POS software for the common location of the database file and you must have all the printers' Windows drivers installed properly on every PC in the network. You can check if this is done properly for every PC in the network, when you go to "Control Panel" and "Printers" make sure you have that printer installed in there and windows sees it normally and there are no errors and Windows is ready for printing. When you are in this area, right-click on your printer's icon and select properties, then in the Properties Window click on :"Print a Test Page" and see if a test page prints out, if a normal looking test page comes out, this is an indication of everything being ok with your printer and the drivers on Windows.